Frequently Asked Questions

Standard orders ship within 5–7 business days. Presale items typically ship in 6–8 weeks as they are handcrafted to order.

We offer free shipping on all orders over $100 within the continental United States.

Yes, we ship to select countries worldwide. International shipping rates are calculated at checkout based on your location and order size.

Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Yes. Every item in our collection is handcrafted by skilled artisans using traditional techniques passed down through generations.

This means each piece carries subtle variations that make it uniquely yours.

We work exclusively with natural, organic materials—linen, clay, leather, wood, and natural fibers. All materials are sustainably sourced and selected for their timeless quality.

Because our products are handmade, minor variations in color, texture, and form are natural and expected. These differences are not defects—they're signatures of authenticity.

Our presale program allows you to reserve limited-edition pieces before they're publicly available. By participating, you help support the artisans who create these works.

Presale supporters receive special pricing and exclusive gifts with their first orders.

Presale items typically ship within 6–8 weeks, as they are made to order. You'll receive regular updates on your order's progress.

We accept returns within 14 days of delivery for unused items in their original condition. All sales are final on custom or personalized pieces.

While rare, damage can occur during shipping. Please contact us immediately with photos of the damaged item and packaging. We'll arrange a replacement or full refund.