Refund policy
We want you to love what you buy from us. If something isn't right, we are here to help.
Our return window
You have 30 days from the delivery date to request a return. To be eligible, items must be unused, unworn, unwashed, and in original condition with any tags and original packaging intact.
How to start a return
To initiate a return, send us an email at orders@fundamentalartifact with your order number and the reason for your return. We'll reply with return instructions and the return address. Please don't send items back before receiving confirmation.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank, it may take additional time to appear.
- Original shipping charges are non-refundable.
- Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.
Exchanges
The fastest way to exchange is to return your item for a refund and place a new order for the piece you want.
Damaged, defective, or wrong items
Inspect your order on arrival. If anything is damaged, defective, or incorrect, contact us at orders@fundamentalartifact.com within 7 days of delivery with photos, and we'll arrange a replacement or full refund at no cost to you.
Non-returnable items
For hygiene and safety, the following are final sale and can't be returned unless faulty:
- Gift cards
- Custom items made just for you
- Final sale items, where marked
Because our goods are natural and handmade, slight variations in color, grain, texture, and finish are inherent to the craft — these are a mark of authenticity, not defects.
The right to change your mind
If you change your mind before the order ships, reach out to us and we can make the necessary adjustments to your order.
